Frequently Asked Questions
Is the Assure® Pro Blood Glucose Meter whole blood or plasma referenced?
What is the difference between whole blood and plasma referenced results?
How do I code the Assure Pro Meter?
What is the sample size of the Assure Pro Meter?
What types of batteries are used in Assure Pro?
What is the operating range of the Assure Pro Meter and how should I store it?
What is the operating range for the Assure Pro Test Strips and how should I store them?
How do I clean the meter and how often?
Can you scroll backwards in set-up mode?
What range can you set the hypo warning to?
When you remove the battery, does it affect the meter settings?
Does the code chip need to be in the meter to perform a test?
What are the various alarms and beeps?
The backlight setting is confusing. Explain the difference between a setting on "1" and a setting of "9".
Is the Assure Pro system cleared for alternate site testing?
Why do I get an E13 when I apply control solution to the test strip?
Why do I get an E01 when I apply blood to the test strip?
How do you turn the meter on?
What color of control solution bottle caps correspond to Level 1 and Level 2?
How do you turn the reminder alarm off?
Q: Is the Assure® Pro Blood Glucose Meter whole blood or plasma referenced?
A: Assure Pro is plasma referenced.
Q: What is the difference between whole blood and plasma referenced results?
A: While all blood glucose meters use whole blood to measure glucose, lab equipment uses only the plasma portion of blood. Some meters display blood glucose results as a plasma measurement to make it easier to compare with lab results. Neither a whole blood measurement or a plasma measurement is more accurate than the other; they are just different methods of measuring the same thing. But because of the difference in sample types, plasma referenced test results are about 12 percent higher than whole blood test results.
Q: How do I code the Assure Pro Meter?
A: Each new bottle of test strips comes with a code chip. Make sure that the meter is off and insert the code chip into the code chip port located on the side of the meter.
Q: What is the sample size of the Assure Pro Meter?
A: The minimum sample volume is 0.5 µL.
Q: What types of batteries are used in Assure Pro?
A: The Assure Pro uses two AAA alkaline batteries. These may be purchased in most drug stores, mass merchandise stores, discount retail stores, and in some convenience stores and supermarkets.
Q: What is the operating range of the Assure Pro Meter and how should I store it?
A: Operating range: 50°F-104°F (10°C - 40°C), 20% - 80% relative humidity
Avoid leaving your meter in extremely hot or cold places, such as near a heat source or in an extremely hot or cold car.
Do not store or use your meter or test strips where they may be exposed to high humidity levels, such as in a bathroom or kitchen.
Never immerse or hold the meter under running water.
Q: What is the operating range for the Assure Pro Test Strips and how should I store them?
A: Operating range: 39°F-86°F (4°C - 30°C) Use within 90 days of first opening. Do not freeze or refrigerate. Do not use beyond expiration date.
Q: How do I clean the meter and how often?
A: Clean the outside of the meter with a lint-free cloth. Dampen with soapy water or isopyopyl alcohol (70%-85%). To disinfect the meter, dilute 1 mL of household bleach (5-6% sodium hypochlorite solution) in 9 mL of water. This is a 1:10 dilution. The final concentration is 0.5-0.6% sodium hypochlorite. Do not clean inside the battery compartment, code chip port, or test strip port. In accordance to CDC guidelines, we recommend that the Assure Pro meter be cleaned between resident tests in a multi-resident setting.
Q: Can you scroll backwards in set-up mode?
A: No, you cannot. Continue to press the M button to move through the options until to you get to the one to want to reset.
Q: What range can you set the hypo warning to?
A: You can set the hypo warning to go off between 20 and 80 mg/dL.
Q: When you remove the battery, does it affect the meter settings?
A: The meter will retain all the settings for approximately one minute. If it takes longer than a minute to replace the batteries, the time and date may be affected. Check meter settings to verify that the time and date were not affected.
Q: Does the code chip need to be in the meter to perform a test?
A: Yes.
Q: What are the various alarms and beeps?
A: The hypo warning is a series of four short beeps. "Hypo" will flash on the screen when the hypo warning sounds. The reminder alarm is a series of four short beeps that repeats four times at two-second intervals. The alarm symbol will appear on the screen when the reminder alarm sounds. Finally, the meter will beep once when the meter is turned on, the meter starts to count down and when the test has ended. Note: the audible beep must be turned "on", or you will not hear the beep at any time.
Q: The backlight setting is confusing. Explain the difference between a setting on "1" and a setting of "9".
A: A setting of "1" means the backlight will come on in bright conditions. A setting of "9" means the backlight comes on when it is much darker.
Q: Is the Assure Pro system cleared for alternate site testing?
A: No.
Q: Why do I get an E13 when I apply control solution to the test strip?
A: You may receive an E13 if you use control solution in blood mode. This error will occur before the meter starts to count down.
Q: Why do I get an E01 when I apply blood to the test strip?
A: You will receive and E01 error when blood is applied to the test strip prior to the apply blood symbol appearing on the screen. Retest and wait for the apply blood icon to appear before applying blood to the test strip.
Q: How do you turn the meter on?
A: To perform a test, insert a test strip. This automatically turns the meter on. Remove the test strip to turn the meter off. To view the memory, press the M button.
Q: What color of control solution bottle caps correspond to Normal and High?
A: The Assure Dose Control Solution Normal has a blue cap and High has a green cap.
Q: How do you turn the reminder alarm off?
A: Press the M button to turn both the meter and alarm off. You cannot turn the alarm off by inserting a test strip.
